DELIVERY
Depending on demand, orders may take 1-2 weeks to arrive. Please contact velashopen@gmail.com if you have any questions.
FAQs
How does the water bottle work?
Fill the bottle with water and use the built-in bowl when your dog gets thirsty. Simple and easy to use on walks, travels, and excursions.
How much water does the bottle hold?
The bottle holds 300 ml, making it compact while ensuring you have water close at hand when your dog needs it.
Is the bottle easy to carry?
Yes! It only weighs about 95 grams when empty and has a practical strap, making it easy to carry or attach to a backpack, for example.
Is it suitable for all dogs?
The bottle can be used by both small and large dogs. The wide, built-in bowl makes it easy for the dog to drink directly from the bottle.
Can water leak out into the bag?
The bottle is designed to keep water in place during transport. Always check that it is properly closed before placing it in a bag.
How do I clean the bottle?
Rinse the bottle and bowl regularly with warm water and a mild detergent. Allow the parts to dry thoroughly before the next use
How long is the delivery time?
Normal delivery time is 1–2 weeks, depending on the delivery address.
Can I return my order?
Yes, you have a 14-day right of withdrawal according to our return policy. The product needs to meet the return conditions.
How do I contact Vela?
If you have any questions about your product or order, you are always welcome to contact our customer service. We will help you as soon as we can.